WE SHIP WORLDWIDE
UK delivery - £3.99 Estimated delivery time 2-4 working days (signature required)
UK Express delivery - £6.35 Estimated delivery time 1-2 working days
Europe - £4.99 Estimated delivery time 5-10 working days
USA, Canada, Australia, New Zealand, UAE & Rest of world - £6.35 Estimated delivery time 7-14 working days
We aim to dispatch orders within 1 working day however this can vary due to stock availability. Shipping takes 2-3 working days, a signature may be required. We do not offer next day delivery at this time.
We use Royal Mail or one of our other delivery partners. If there is no-one available to take delivery they may attempt to leave it with a neighbour, or in a safe, secure location. A card may be left to advertise this, or to confirm the parcel has been returned to the local depot. If this is the case you can contact them to re-schedule delivery or collect from them.
For UK & Republic of Ireland orders, these prices are constant regardless of the size or the order. For all other international deliveries there is a maximum of 6 items per order. In some cases stock may not be available; if this is the case we will contact you via e-mail within 24 hours.
No orders will be processed on national holidays or weekends. These will be processed the following working day. Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries. Rule 1 are not responsible for any delays caused by bad weather, air or postal strikes, or by destination customs clearance.
Until a parcel has been in the postal system for 14 days or 28 days for international orders, Royal Mail do not deem a parcel as lost. It is highly unlikely that deliveries will take this amount of time however we are unable to dispatch a replacement or issue a refund until this period has elapsed. For larger items please check that your local post office is not holding your parcel for collection.
Returns
We hope you love your purchase from Rule 1, however if you are unhappy we will accept your return for a full refund minus the original cost of delivery within 7 days. Items must be returned in an unworn, unused, unmarked condition in original packaging with all tags intact.
1) Complete the returns form that comes with your purchase
2) Return your item to the address specified on the form within 7 days
3) Send via your local postal service
4) Your refund will be processed once we have received your returned purchase
Exchange
Exchange is available on items of a similar value. We can not give credits or refund the difference on exchanges. Please clearly mark on your returns for the size/colour which you would like to exchange for, or different product of equal value. As with our returns, the item must be received in its original, unworn condition.